Privacy Policy

1. Information We Collect

When you use WarrantyAccess, we may collect the following information:

• Identity information: First name, last name
• Contact information: Email address
• Purchase information: Order number, purchase date, marketplace name
• Product information: Product model, serial number (optional)
• Claim information: Issue descriptions, photographs, and communications related to warranty claims
• Usage data: Basic website analytics such as pages visited and time on site (no personally identifiable information)

2. How We Use Your Information

We use the information we collect to:

• Process and manage your warranty registration
• Send you your warranty confirmation and coverage details
• Process warranty claims and communicate claim status updates
• Verify warranty eligibility and purchase details
• Respond to your support inquiries and questions
• Maintain internal records for warranty management
• Comply with legal obligations

We do not use your information for marketing, advertising, or unsolicited communications unrelated to your warranty.

3. How We Store Your Information

Your warranty registration and claim information is stored securely in internal systems accessible only to authorized WarrantyAccess personnel. We use industry-standard security measures to protect your data.

Form submissions are processed through Netlify Forms, a secure form handling service, and are stored in your Netlify account dashboard for warranty management purposes. Netlify maintains industry-standard data security practices.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share limited information only in the following circumstances:

• Service providers: We use Netlify Forms for form processing and submission storage. This is an operational tool, not a data broker.
• Legal requirements: If required by law, court order, or governmental authority
• Business protection: To protect the rights, property, or safety of WarrantyAccess

5. Cookies

Our website uses minimal cookies for basic functionality. We do not use tracking cookies, advertising cookies, or third-party analytics cookies that collect personally identifiable information.

You can control cookie settings through your browser preferences. Disabling cookies will not affect your ability to use the warranty registration or claim forms.

6. Data Retention

We retain your warranty registration and claim information for the duration of your warranty period plus an additional 12 months, after which it is securely deleted or anonymized. If you request deletion of your data earlier, we will comply within 30 days, subject to any legal retention requirements.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Object to the processing of your personal information
• Receive a copy of your data in a portable format

To exercise any of these rights, contact us at support@warrantyaccess.com.

8. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us:

Email: support@warrantyaccess.com

Website: warrantyaccess.com